# Fault code , trying to calibrate

**URL:** <https://forum.arcdroidcnc.com/t/fault-code-trying-to-calibrate/3690>\
**Category:** General Discussion\
**Created:** [December 28, 2023, 8:12pm UTC](https://forum.arcdroidcnc.com/t/fault-code-trying-to-calibrate/3690 "2023-12-28T20:12:32Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Topnotch](https://avatars.discourse-cdn.com/v4/letter/t/85f322/32.png) [@Topnotch](https://forum.arcdroidcnc.com/u/Topnotch)\
**Post date:** [December 28, 2023, 8:12pm UTC](https://forum.arcdroidcnc.com/t/fault-code-trying-to-calibrate/3690/1 "2023-12-28T20:12:32Z")

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He’ll I’m trying to get my new arc droid started the code touch off encoder access x error 1 comes up when you start calibration it try’s to home and this code keeps coming up. Any idea what to do the tech is on vacation time till 2nd and would like to get fired up thanks

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**Author:** ![Andrew](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.arcdroidcnc.com/andrew/32/52_2.png) [@Andrew](https://forum.arcdroidcnc.com/u/Andrew)\
**Post date:** [December 29, 2023, 3:23pm UTC](https://forum.arcdroidcnc.com/t/fault-code-trying-to-calibrate/3690/2 "2023-12-29T15:23:42Z")

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@Topnotch

Touch off error could mean a few things, but first thing to do is reset things.  
Can you try this for me.  
Make sure the Arms are out in the middle somewhere loose and not likely to interfere with each other.  
Power ON  
Do Not home  
go to Settings-\>Machine Settings-\>Scroll down to bottom-\>Reset Default Settings  
Exit out, saving on the way out  
go to G-code terminal-\>type G28K-\>send

Machine should now do a homing maneuver and store new home position.  
Does it throw the same error?

let me know

Cheers  
AM

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<div class="post-metadata">

**Author:** ![Topnotch](https://avatars.discourse-cdn.com/v4/letter/t/85f322/32.png) [@Topnotch](https://forum.arcdroidcnc.com/u/Topnotch)\
**Post date:** [December 29, 2023, 5:04pm UTC](https://forum.arcdroidcnc.com/t/fault-code-trying-to-calibrate/3690/3 "2023-12-29T17:04:39Z")

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I did all of that and same code comes up

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<div class="post-metadata">

**Author:** ![Topnotch](https://avatars.discourse-cdn.com/v4/letter/t/85f322/32.png) [@Topnotch](https://forum.arcdroidcnc.com/u/Topnotch)\
**Post date:** [December 29, 2023, 5:11pm UTC](https://forum.arcdroidcnc.com/t/fault-code-trying-to-calibrate/3690/4 "2023-12-29T17:11:58Z")

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![](https://us1.discourse-cdn.com/flex016/uploads/arcdroidcnc/original/2X/3/3766997404070fcff05507d3e93a0dfd9dc9b17d.jpeg)

This comes up after I do g28k send

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<div class="post-metadata">

**Author:** ![Andrew](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.arcdroidcnc.com/andrew/32/52_2.png) [@Andrew](https://forum.arcdroidcnc.com/u/Andrew)\
**Post date:** [December 29, 2023, 5:22pm UTC](https://forum.arcdroidcnc.com/t/fault-code-trying-to-calibrate/3690/5 "2023-12-29T17:22:11Z")

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Okay sounds like you may have a failed encoder.

Can you please send an email to [andrew@arcdroidcnc.com](mailto:andrew@arcdroidcnc.com) with your name and order details and well as a brief summary of the issue and we’ll see about getting you some replacement bits.

Cheers  
AM

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<div class="post-metadata">

**Author:** ![Topnotch](https://avatars.discourse-cdn.com/v4/letter/t/85f322/32.png) [@Topnotch](https://forum.arcdroidcnc.com/u/Topnotch)\
**Post date:** [December 29, 2023, 5:44pm UTC](https://forum.arcdroidcnc.com/t/fault-code-trying-to-calibrate/3690/6 "2023-12-29T17:44:14Z")

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Thank you hope can be speedy thanks