# PLEASE HELP i have no data **URL:** \ **Category:** General Discussion\ **Created:** [March 11, 2025, 8:06pm UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096 "2025-03-11T20:06:29Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![lee2791](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@lee2791](https://forum.arcdroidcnc.com/u/lee2791)\ **Post date:** [March 11, 2025, 8:06pm UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096/1 "2025-03-11T20:06:29Z")
Hey I just purchase the arcdroid and the usb flash drive was corrupt ,I could only get the red screen. So I replaced it with another 32g usb drive that i format to FAT32 and went to your site and download the new firmware and stylus. i inserted usb drive in the arcdroid and press reset and now it says" Insert the usb drive with the required files. Can anyone help me? ![arcdroid](https://us1.discourse-cdn.com/flex016/uploads/arcdroidcnc/original/2X/a/aaa589f959d25e4af750d65bec85fc977803cc33.jpeg) ---
**Author:** ![Brad](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@Brad](https://forum.arcdroidcnc.com/u/Brad)\ **Post date:** [March 11, 2025, 9:16pm UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096/2 "2025-03-11T21:16:56Z")
Good afternoon I would say for you to call Andrew at Arcdriod 1-705-828-0470. I hope that you get it resolved. Good luck. ---
**Author:** ![lee2791](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@lee2791](https://forum.arcdroidcnc.com/u/lee2791)\ **Post date:** [March 11, 2025, 10:17pm UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096/3 "2025-03-11T22:17:29Z")
Thanks Brad, I called that number 6 times and it doesn’t ring just hangs up. For me this is a lot of money for me to invest to not be able to get in touch with someone ---
**Author:** ![Brad](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@Brad](https://forum.arcdroidcnc.com/u/Brad)\ **Post date:** [March 11, 2025, 11:02pm UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096/4 "2025-03-11T23:02:54Z")
You weren’t able to leave a message at that number? You can also email to [Andrew@arcdroidcnc.com](mailto:Andrew@arcdroidcnc.com) or right here on the forum. He is usually get back in contact within a couple of days. Just keep trying I am sure he will get you going. Good luck. ---
**Author:** ![lee2791](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@lee2791](https://forum.arcdroidcnc.com/u/lee2791)\ **Post date:** [March 11, 2025, 11:13pm UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096/5 "2025-03-11T23:13:40Z")
Thanks i did email them on 2 different sites and they don’t have answering service ---
**Author:** ![Brad](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@Brad](https://forum.arcdroidcnc.com/u/Brad)\ **Post date:** [March 11, 2025, 11:22pm UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096/6 "2025-03-11T23:22:56Z")
I have had times when it has taken him a week or so to reply. Some times he is in Hongkong where they are built. I understand your desire to get the arcdriod going. It is a great machine. Good luck ---
**Author:** ![ChrisRawlins](https://avatars.discourse-cdn.com/v4/letter/c/dc4da7/32.png) [@ChrisRawlins](https://forum.arcdroidcnc.com/u/ChrisRawlins)\ **Post date:** [March 12, 2025, 12:08am UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096/7 "2025-03-12T00:08:33Z")
Did you unzip the file ? Watch Andrew explain the process. [![](https://us1.discourse-cdn.com/flex016/uploads/arcdroidcnc/original/1X/0dafd49ad57a6ebb22661d6f6984339a5ba3cade.jpeg "Updating your ArcDroid software.") ](https://www.youtube.com/watch?v=30tewM2RscQ) ---
**Author:** ![Jdd](https://avatars.discourse-cdn.com/v4/letter/j/db5fbb/32.png) [@Jdd](https://forum.arcdroidcnc.com/u/Jdd)\ **Post date:** [March 12, 2025, 1:03am UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096/8 "2025-03-12T01:03:13Z")
Did you download both to the USB or one to a micro Sd card make sure you don’t have them flipped ---
**Author:** ![Brad](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@Brad](https://forum.arcdroidcnc.com/u/Brad)\ **Post date:** [March 12, 2025, 2:31am UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096/9 "2025-03-12T02:31:10Z")
Simple Trace goes on the stick and filmware goes on the SD card. Do not forget too unzip the files. ---
**Author:** ![lee2791](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@lee2791](https://forum.arcdroidcnc.com/u/lee2791)\ **Post date:** [March 12, 2025, 11:21pm UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096/10 "2025-03-12T23:21:30Z")
Thanks everyone for the help. I made the mistake in downloading all the downloads and placing it on my thumb drive . Arcdroid email me the next day and help me work out a solution. I really want to know what this machine can do. This is a lot of money for me but knowing that the help is there is great. ---
**Author:** ![Oldbike99](https://avatars.discourse-cdn.com/v4/letter/o/ed655f/32.png) [@Oldbike99](https://forum.arcdroidcnc.com/u/Oldbike99)\ **Post date:** [March 13, 2025, 8:38pm UTC](https://forum.arcdroidcnc.com/t/please-help-i-have-no-data/5096/11 "2025-03-13T20:38:24Z")
Yup. The key is not to panic. Tech support is great and the only problems I’ve had were of my own making!