So I posted a new topic yesterday complaining about a total lack of support for problems and queries - no response a support ticket, and looking today - I find it has disappeared !! - Can’t stand the criticism it seems.
Actually it disappeared because the system flagged it as spam. I do a little housekeeping about once a week and delete anything the system flags without much review I’m afraid. Not sure why it was flagged, perhaps as you only posted twice in the last 3 years.
Sorry to hear you’ve had a bad customer service experience. However I’ve done a search of our CS database and have no record of your email address ever contacting us. Additionally you mentioned opening a CS ticket # …we don’t do tickets.
So I’m a bit confused. Are you sure you contacted us? If you are in Australia you may have been directed to Hare and Forbes rather than our CS line.
Anyway I’ve DM’d you my personal email if you’d like to get in touch directly and I’ll see if I can help you out.
Cheers
AM
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Hi Andrew
I’ve added to the confusion by having to use 2 email addresses from different computers (security prevents using the secretary mail address on my main PC)-
Same result on both however until now - The ticket was raised on email address secretary@samfordshed.org.au
Here’s the web page showing the ticket:
https://arcdroid.odoo.com/my/ticket/4592?access_token=6aaa17f9-96db-4e63-89d7-cdfc3320e401
Previous to this I also unsuccessfully enquired about the code for the auto THC.
Regards
Mike Lyons